Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Allinad products. If you're not completely satisfied with your purchase for any reason, simply return it within 30 days of delivery for a full refund—no questions asked.

How It Works:

  1. Contact Us: Email our customer service team within 30 days of receiving your order with your order number and request a return
  2. Return Your Product: Send the product back to us in its original packaging (used products are accepted under our money-back guarantee)
  3. Get Your Refund: Once we receive your return, we'll process your full refund within 10 business days

Please note: Return shipping costs for change of mind returns are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return reaches us safely.

2-Year Product Warranty

Every Allinad product is backed by our 2-year warranty, ensuring your massager is free from defects and upholds the highest quality standards.

Our Warranty Covers:

  • Manufacturing defects
  • Material defects
  • Functional malfunctions under normal use

Our Warranty Does Not Cover:

  • Damage caused by misuse, accidents, or improper care
  • Normal wear and tear
  • Unauthorized modifications or repairs

If you experience any issues with your product during the warranty period, contact our customer service team and we'll make it right.

Faulty or Damaged Products

If your product arrives damaged or defective:

  • Contact us within 48 hours of receiving your delivery
  • Provide photographs of the damage or defect along with your order number
  • We'll arrange a replacement or full refund immediately at our discretion
  • We cover all return shipping costs for faulty or damaged items

Initiating a Return or Warranty Claim

To begin a return or warranty claim, please contact our customer service team via email with the following information:

  • Your order number
  • Product details
  • Reason for return (for warranty claims, please describe the issue)
  • Photographs (if applicable for damaged or defective items)

Contact Our Customer Service Team:

  • Email: customercare@allinad.com.au
  • Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST
  • Response Time: Within 24 hours

Refund Processing

Once we receive and inspect your returned product:

  • We'll notify you of the approval or rejection of your refund
  • Approved refunds are processed within 10 business days
  • Credit is applied to your original payment method automatically
  • Bank processing times may add an additional 5-10 business days depending on your financial institution

Our Commitment to You

At Allinad, we're dedicated to delivering excellence in every aspect of your experience—from the superior Japanese engineering of our products to the quality of our customer service. Our generous returns policy reflects our confidence in what we offer and our commitment to your complete satisfaction.

If you have any questions about our returns and refunds policy, our customer support team is here to help.