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Frequently Asked Questions

What can we help with?

Shipping & Delivery

What is the lead time to get my Allinad products?
The lead time for Allinad products typically varies depending on the destination, but we ensure that your order will be dispatched as swiftly as possible. Once your order is confirmed, it should be on its way to you promptly, with delivery times varying by location. Please note that while we strive for quick delivery, the exact time frame can depend on several factors including shipping destination and processing times.
How much does it cost?
As for the cost, Allinad offers free shipping on all orders, ensuring you can enjoy our products without the added shipping expenses. There are no hidden fees; the price you see for the product is the final price you pay.
Do you ship internationally?
Yes, we are proud to offer international shipping for Allinad products, delivering wellness to your doorstep no matter where you are in the world.
Shipping Information
If you have any additional questions about shipping, please visit our shipping policy for more detailed information.

Warranty & Repair

Do you offer warranty for your products?
Yes, we offer a 2-year warranty on all of our products, providing you with peace of mind and assurance in the quality and reliability of your purchase.

Returns & Refunds

Do you offer refunds?
Yes, we offer refunds in accordance with our Return and Refund Policy. Products must be unopened and in their original packaging for eligibility. If your product is faulty or damaged upon receipt, you may also qualify for a refund. Please contact our customer service team for assistance with the return process.
What is your Return/Refund Policy
Our return/refund policy allows for returns of unopened products in original packaging. Faulty or damaged items, reported within 48 hours, may also be returned. We maintain strict health standards, disallowing returns on used items for safety. For eligible returns, contact our customer service with order details. Refunds are issued upon inspection, credited to the original payment method.
How long after I complete a purchase can I ask for a refund?
Our return policy requires that items be unopened and in their original packaging for a return to be considered. If you have a faulty or damaged item, please report it within 48 hours of receipt to be eligible for a refund or exchange.
Who pays the shipping costs in the case of a refund when the order has free shipping?
In the case of a refund, if the return is due to a change of mind, the customer is responsible for the shipping costs. However, if the item is faulty or damaged, Allinad International will cover the shipping costs for the return.


What makes Allinad therapeutic massagers unique?
Allinad therapeutic massagers are uniquely designed with superior Japanese engineering, offering a versatile, customizable massage experience through innovative design. They feature a three-action movement system—vertical, horizontal, and circular motions—for deep tissue penetration and targeted pressure point massage, ensuring maximum therapeutic benefits without the need for additional attachments.
How do I maintain my Allinad products?
For maintaining your Allinad products, please refer to the instruction manuals included within your order. These manuals provide detailed care and maintenance guidelines to ensure the longevity and optimal performance of your Allinad therapeutic massagers.
How often should I use my Allinad massager for optimal results?
At the beginning, we recommend using your Allinad Massagers more frequently on a daily basis but for shorter periods. This approach allows you to see how your body responds before gradually increasing your usage for optimal results.
What voltage do Allinad therapeutic massagers operate on?
Allinad therapeutic massagers are designed to operate on a voltage of 220-240 volts, accommodating a wide range of international electrical standards for use in various countries.
How do I know which massager attachment to use for different parts of the body?
To determine which massager surface to use for different parts of the body, please refer to our "How to use" videos available on each product page. Additionally, your instruction manuals will provide detailed instructions to ensure you achieve the best possible results with your Allinad therapeutic massagers.